CAREERS > Careers with PCF > Admin & Operations Positions

Customer Service & Admin Assistant

Customer Service & Admin Assistant

Key Responsibilities:

1. Call centre operations
You will perform day-to-day call centre operations at PCF HQ. This includes responding to general enquiries and feedback through phone and email, compiling customer feedback reports as well as supporting the administration of the feedback and appeal process.
2. Front office administration
Working closely with the incumbent Customer Service & Admin Assistant, you will also be required to ensure the smooth operation of PCF HQ’s Front Office and Reception Area, including daily opening and closing of the office, attending to walk-ins, handling all incoming and outgoing mails and maintaining an up-to-date telephone directory for the organization.
3. Projects and ad-hoc duties
From time to time, you will also be expected to be involved in cross functional activities and projects, and carry out any other ad hoc duties assigned.


  • Minimum Diploma in any discipline
  • At least 1 to 2 years’ working experience in a customer service setting providing customer service over the phone, face to face and/or over the counter in a fast paced environment
  • Proficiency in MS Office applications
  • Good communication and interpersonal skills
  • Pleasant and patient personality with the ability to remain calm under pressure
  • Task-oriented, organized, meticulous and able to multi-task
  • Bilingual in English and Mother Tongue Language

Please send your resume in MS Word format and email to indicating current and expected salary.​ 

We regret to inform that only shortlisted candidates will be notified.