Frequently Asked Questions

Enrolment & Withdrawal

  • Is there a trial period?

    button-down

    [Full Day Care Programme]

    The trial period of 2 consecutive weeks (inclusive of public holidays) during the first month of your child’s enrolment is applicable only to children enrolled in the Full-Day Care Programme. During this time, you can assess if your child can adapt to the preschool experience and would like to continue his/her enrolment.

    [Kindergarten / Focused Education Programme]

    The 2- week trial is not applicable to children enrolled in the Focused Education Programme.

  • What are the terms and conditions for withdrawal during the trial period?

    button-down

    [Full-day Care Programme] If you wish to withdraw within the trial period, you are required to submit Withdrawal Form to our preschool no later than the end of the 2-week trial.

    After the trial period, a one calendar month’s written notice is required.

    Below is the refund and withdrawal policy applicable to withdrawal within the trial period of 2 weeks with the required written notice.

    Enrolment Date Fees Collected Fees to be Refunded
    Between 1st to 15th One full month’s programme fee and one month’s deposit 50% programme fee and one month’s deposit
    Between 16th to the end of the month 50% programme fee and one month’s deposit One month’s deposit
  • What is the preschool’s withdrawal and refund policy?

    button-down

    [Full-day Care Programme] Parents who wish to withdraw their children after the trial period are required to give one calendar month’s written notice using our preschool’s withdrawal form. This must be submitted no later than the first working day of the month for withdrawal to take place at the end of that same month.

    Any notice given after this day will be considered effective the first day of the following month

    For example:

    Date of written Notice Received
    (Working Day)
    Effective Date of Notice Programme Fee Payable* Refund of Deposit *
    1 Mar 1 Mar Mar Full refund or offset Mar’s Programme Fee
    9 Mar 1 Apr Mar + Apr Full refund or offset Apr’s Programme Fee

    *Assume there is no outstanding amount

    [Kindergarten / Focused Education Programme] Parents who wish to withdraw their children during school term are required to give one calendar month’s written notice using our preschool’s Withdrawal Form. Our preschool will not accept any notice of withdrawal during the school holiday months (Jun, Nov and Dec). If you wish to withdraw your child in the school holiday months of Jun, Nov and Dec, please submit the Withdrawal Form by 1 May and 1 Oct respectively.

    Withdrawal Form must also be submitted no later than the first working day of the month. Any notice given after this day will be considered effective the first day of the following month.

    The one month’s programme fees in Jun and Dec are payable for withdrawal in May and Nov respectively.

    For example:

    Date of written Notice Received
    (Working Day)
    Effective Date of Notice Programme Fee Payable* Refund of Deposit *
    3 Mar 1 Apr Mar + Apr Full refund or offset Apr’s Programme Fee
    2 May 2 May May + Jun Full refund or offset Jun’s
    Programme Fee
    1 Oct** 1 Oct Oct (last day of school: 31

    Oct)
    Oct, Nov and Dec (last day
    of school: end of school
    term)

    Full refund or offset Oct’s
    Programme Fee
    Full refund or offset Dec’s
    Programme Fee

    *Assume there is no outstanding amount
    **Any notice given after 1 Oct, there will be no refund of deposit for the month of Oct, Nov and Dec.

    Any deposit balance will be refunded only if the following conditions are met:
    • Parents give the required written notice period to our preschool for withdrawal.
    • There are no outstanding programme fee/arrears.
    • The last month’s programme fee shall not be pro-rated and is paid in full.

    All refunds will be made via GIRO/CDA GIRO only. Any refund for payment made out from the CDA must be credited directly back into the same account.

    Children who have been absent for one calendar month, without any notice from parents, will be deemed to have withdrawn from our preschool. We will use the deposit to offset the last month’s programme fee and/or any outstanding fees.

  • Which level will my child be enrolled in?

    button-down

    The level that your child will be enrolled in is based on your child’s age in the year of enrolment:

    2 months old to below 18 months old – Infant Care
    18 months old to below 3 years old – Playgroup
    3 years old – Pre-Nursery (N1)
    4 years old – Nursery (N2)
    5 years old – Kindergarten 1 (K1)
    6 years old – Kindergarten 2 (K2)

    Children born on 1 January will join the cohort from the previous year.

    For example, all children born between 2 January 2017 to 1 January 2018, will be enrolled in Kindergarten 1 instead of Nursery 2 in the Academic Year 2022. This is aligned with MOE’s age requirement for Primary One Registration.

  • How long will it take before my child is allocated a place?

    button-down

    After you have registered your interest on our website, we will contact you once there is a vacancy for your child. Vacancies vary across centres and are dependent on the waitlist at individual centres.

  • How much is the school fee?

    button-down

    The fee is dependent on the type of service your child is enrolled in, and the citizenship of your child. The following is a guide for your reference:

    Type of Service Monthly fees before subsidies (inclusive of GST)
    Singapore Citizen Singapore
    Permanent Residents
    Foreigners
    Childcare (Full Day) $770.40 $963 $1,155.60
    Infant Care (Full Day) $1,364.20 $1,705.20 $2,046.30
    Kindergarten (Short hours) $171.20 $256.80 $342.40

    The fees listed above are before deduction of subsidies for children who are Singapore Citizens.

    Please contact our centres for more information.

  • What are the subsidies that Singapore Citizens can enjoy?

    button-down

    If your child is a Singapore Citizen, he/she may qualify for the following, based on your selected service:

    Full Day Infant Care

    Working mothers who clock at least 56 hours of work a month will be eligible for a basic subsidy of $600 per month. In addition, if your family’s gross monthly household income is less than $12,000 (before CPF deductions), an additional subsidy of up to $710 may be granted.

    Full Day Childcare

    Working mothers who clock at least 56 hours a month will be eligible for a basic subsidy of $300 per month. In addition, if your family’s gross monthly household income is less than $12,000 (before CPF deductions), an additional subsidy of up to $467 may be granted.

    Short Hours Kindergarten

    The working mother subsidy is not applicable for this service, but you may apply for the Kindergarten Fee Assistance Scheme (KiFAS) if your family’s gross monthly household income is below $12,000 (before CPF deductions).

    As the application for the additional subsidy or KiFAS are subject to ECDA’s assessment and approval, we are unable to advise on the amount of subsidy that will be granted for your child.

    More information is available at https://www.ecda.gov.sg/Pages/Subsidies-and-Financial-Assistance.aspx

  • My child is not born yet, can I register him/her in advance as I need to return to work after my maternity leave.

    button-down

    Interest for our infant care service can be submitted 3 months in advance of your Estimated Due Date (EDD) via our interest form.

    Please contact the centre you have selected within a month after your child is born to update us with your child’s particulars such as the birth certificate number, date of birth and citizenship details to remain on the waitlist.

  • We are foreigners. Can my child be enrolled in Sparkletots?

    button-down

    Yes. Your child can be enrolled if the selected centre has a suitable vacancy for your child.

    If your child does not hold a valid Dependent Pass for residing in Singapore, our colleagues from the centres will apply for a Student’s Pass for your child upon your acceptance of the offered vacancy.

    Your child can only start his/her preschool education journey with us upon approval of the Student’s Pass application.

    More information about Student’s Pass application can be found at https://www.ica.gov.sg/reside/STP/apply/msf

  • I've registered via the online form but have yet to receive updates from the centre.

    button-down

    As all interest for school placements are managed by our individual centres directly, we apologise that we will not be able to advise on the registration. If you have indicated your interest via the online registration form (www.pcf.org.sg/sparkletots/openhouse), our colleagues from the centre will be in touch with you directly to advise on the registration.

    Nevertheless, you may contact our centres directly to check on the registration status. The contact numbers of our centres are available in the Acknowledgement E-mail you should be receiving after you have completed the online form.

Getting to know our Preschool

  • What Is The Teacher-Child Ratio?

    button-down

    The teacher-child ratio is based on the age group of the children and adheres to the requirement stipulated by ECDA.

    Level Teacher: Child Ratio
    Kindergarden 2 (K2) 1:25
    Kindergarten 1 (K1) 1:20
    Nursery (N2) 1:15
    Pre-Nursery (N1) 1:12
    Playgroup (PG) 1:8
    Infant (IF) 1:5
  • Does PCF Sparkletots provide any half day childcare sessions ?

    button-down

    Generally, we offer 2 types of preschool services; kindergarten and childcare. A kindergarten typically offers a half-day [up to 4 hours] programme for children from 4 to 6 years, while childcare (for children between 18 months to 6 years) is a full-day programme that offers both education and care for children and is suitable for families where both parents are working.

  • Does PCF Sparkletots have any short hours programme for the Playgroup level (18 months - below 3 years)?

    button-down

    We do have selected kindergartens that offer the Playgroup (18 months to below 3 years old) programme for each academic year. The class duration is 1.5 hours per day, however, please note that these centres are not available in all towns.

  • What do Early Years Centres provide?

    button-down

    Our early years (EY) centres generally provide full day childcare for children from 18 months to 4 years old, i.e. from Playgroup (PG) level up to Nursery (N2) level, offering both education and care for children for families where both parents are working.

    Children will have to move to another PCF Sparkletots or the partner MOE Kindergartens in the Kindergarten 1 and 2 levels (5 and 6 years old).
    You can find the list of our early years centres at https://www.pcf.org.sg/sparkletots/our-preschools/#early-years-centres.

  • May I request for a centre visit?

    button-down

    Request for a visit to the centre has to be made with the centre of your interest directly. You may contact our centre/s for more information.

    The contact numbers of our centres are available in the Acknowledgement E-mail you should be receiving after you have completed the online form or our website at www.pcf.org.sg/sparkletots

    You may wish to note that appointments for visits may only be made if there is a vacancy for your child in the near future.

  • What does Dual-Service centres offer?

    button-down

    Our dual service (DS) centres offer the short hours kindergarten service for children from 4 – 6 years [Nursery to Kindergarten 2 levels], as well as the full-day childcare service for children from 18 months to 6 years.

    Hence for our dual service centres, parents can decide whether they prefer the kindergarten service (short hours programme) or the childcare service (full-day programme) for the Nursery to K2 level, subject to vacancy availability at the centre.

  • How do i find which PCF Sparkletots centre is nearest to me?

    button-down

    To locate a preschool near you, you may refer to our website at https://www.pcf.org.sg/sparkletots/our-preschools/#locate-our-preschool.

  • How do I find Upcoming PCF Sparkletots Centres?

    button-down

    For new and upcoming childcare centres, they will be listed by the Early Childhood Development Agency (ECDA) via the following links:

    1. https://cms.ecda.gov.sg/preschool
    2. https://www.ecda.gov.sg/Parents/Pages/Preschool-Search-Portal.aspx#PSP and click on “Manage Interest”

Our Daily Routine Activities

  • Can my family member or friend fetch my child from your preschool?

    button-down

    For safety and security reasons, our staff will hand over your child only to you or any other authorised persons (18 years old and above) listed in your completed “Authorised Persons to Fetch Child” form.

    If you would like someone whose name is not on the authorisation list to fetch your child, you must inform our preschool in writing prior to the arrangement. This person must bring along his/her identity card (either hardcopy or digital) for verification purposes. Our staff will not release your child without your consent. The photo of your child and the person(s) fetching him/her will be taken via our PEP and you will be able to view it via the system.

  • What meals are served in your preschool?

    button-down

    If a meal is provided, we will serve meals in accordance with guidelines set by the Health Promotion Board (HPB) and strive to provide our children with a well-balanced diet. Pork, mutton and beef are excluded for health and religious reasons.

    [Full-Day Care Programme] Children are served breakfast, lunch and afternoon tea daily. Our menus are posted on the Parents’ Notice Board / uploaded to PEP for your reference. The food served may vary slightly due to the availability of food items. Occasionally, we may add or substitute food items with something that the child makes or cook during a class activity.

    Our food is prepared directly by our preschool’s cook or Singapore Food Agency (SFA) licensed caterers. All our children should consume food provided by our preschool.

    [Kindergarten / Focused Education Programme] Our preschool will allocate 15-20 minutes for light refreshments each day. Group meal times give children the opportunity to interact with their friends and develop social skills. They will develop good table manners, learn to eat on their own and use their cutlery properly, whilst supervised by our teachers.

    Our preschool may serve light snacks or you may be informed to prepare healthy snacks for your child to bring to school. Pork, mutton and beef are excluded for health and religious reasons.

    You may refer to the specific schedule planned for the children at our preschool.

  • What should I do if my child has food allergies?

    button-down

    If your child has food allergies or special dietary restrictions, either for health reasons certified by a registered medical practitioner or for religious reasons, please immediately notify our preschool in writing. Our staff will discuss with you how best we can assist.

  • Can i celebrate my child’s birthday in your preschool?

    button-down

    If you wish to celebrate your child’s birthday, please inform us by submitting the Request Form at least one week before the actual day. Please check with our teachers for any food allergies and/or dietary restrictions that the other children in the class may have before bringing the food (e.g. birthday cake) for the celebration. In addition, a healthier choice of cake(s) that all children can enjoy would be preferred.

    Please do not include food items if you are preparing goodie bags.

    In the event of a pandemic, all our preschools will have to comply with the requirements mandated by ECDA, e.g., parents will not be allowed into the preschool, and if there is a birthday cake, there must be no blowing of candles.

  • What should i do if my infant needs to be fed with breast milk?

    button-down

    Please bring your child’s milk feed on a daily basis. The bottles or disposable storage bags must be clearly labelled with your child’s full name, amount of milk, date and time of expression.

    Parents are encouraged to provide chilled milk rather than frozen milk. Any leftover breast milk that has been warmed up, will be discarded if your child does not consume it after 1 hour.

Caring for your Child

  • What happens if my child falls sick in your preschool?

    button-down

    Our preschool will inform you immediately if your child falls ill during school hours, e.g. has diarrhoea, is vomiting or has a fever. We would require you to bring your child home to rest and/or seek medical attention.

    While waiting for your arrival, your child will be isolated at the sick bay to rest and supervised by an adult. In the best interest of your child and the other children, it is vital that you do not delay in fetching your child. If your child has been diagnosed with a communicable disease, e.g. conjunctivitis, HFMD, etc., he/she can only resume school upon the expiry of the medical certificate and has fully recovered, i.e. with no symptoms of illness.

    However, if your child is sent home on suspicion of having a communicable disease e.g. ulcer in the mouth, body rashes/spots, he/she can resume school once these symptoms have subsided or he/she is certified fit for school by a medical practitioner.

  • Will i be updated on my infant’s daily routine care activities?

    button-down

    Our teachers will record milk feeds/meals, naps and bowel movements of your child daily and share this with you.

  • When will your preschool start my infant on solid food?

    button-down

    We recommend that solid food be introduced to your child when he/she is ready to wean, typically from 4-6 months to age. This is in view that a baby’s iron stores start to deplete when they turn 6 months old and to meet your child’s growing nutritional needs. The decision on when to start the weaning process will be done in consultation with you. Please discuss this in greater detail with our preschool.

  • In the current COVID-19 landscape, how are you making sure that my child will be safe in school?

    button-down

    We would like to assure parents that the health and well-being of your children are of paramount importance to us.

    Our centres have been in strict compliance with the COVID-19 precautionary measures outlined by the Early Childhood Development Agency. This includes alignment with ECDA’s COVID-Safe ABCs. All PCF Sparkletots preschools have also implemented stringent safe management measures under our PCF Sparkletots Preschool Safety Plan.

    Teachers and staff at the centre continue to do a thorough cleaning of frequently touched surfaces, toys, sleeping cots and shared learning resources on a regular basis. UV sterilisers have been deployed to all centres for this purpose.

Preparing your child for Preschool

  • Can i buy my child’s uniform after the first 2 week of school?

    button-down

    Your child should wear the uniform from the first day of school. This is for safety reasons and facilitates easy identification as we conduct outdoor activities throughout the week. You may consider buying at least 2 sets first and purchase additional sets after the first 2 weeks of school.

Your child's learning & development

  • Do all your centres offer Malay or Tamil Mother Tongue?

    button-down

    We offer a varied combination of mother tongue languages across our centres. You can search for your preferred centre here and speak to the Centre Admin/Centre Principal of your preferred centre/s regarding the mother tongue languages offered there.

  • Will my child be given spelling or 听写?

    button-down

    We recognise the importance of children learning how to spell. However, we do not use spelling lists and tests which teach children through rote memorisation. Instead, we implement fun and engaging learning activities such as spelling games and movement activities. This is a more effective teaching approach for our children to use letter sounds to form words and at the same time, have an enjoyable learning experience.

Managing your Child's behaviour

  • My child is diagnosed with developmental needs, will the Centre Principal accept my child and how will he be supported in school?

    button-down

    We have children with developmental needs in most of our schools. This can range from mild to higher level needs. If your child is diagnosed with developmental or learning needs, it is important that your child receives early intervention. It is important that we work together to determine the best care and support needed for your child. Please inform us, at the point of registration, if your child has been diagnosed, is waiting for a diagnosis of a disability/learning delay or has any other medical/special education needs.

    Once your child is receiving early intervention, Our teachers can work with you or EIPIC to support your child in participating better in the centre.

Staying connected with Parents

  • My child will be in school for a long period of time, how can I know what’s going on and whether he is safe?

    button-down

    We take our responsibility to keep your child safe in school very seriously. Our educators are guided by a code of conduct, a set of comprehensive SOPs and professional practices which are PCF Sparkletots Children First Principles. Every staff who joins Sparkletots has to attend a compulsory 7-module SSWB (Safety, Security and Well-being) training and assessment programme. They are required to attend regular refresher briefings/discussions pertaining to children’s safety to ensure that this always remain our priority too.

    Our centres keep parents updated on what’s going on in school via regular updates using our Parent Engagement Portal (PEP). It’s an online app where teachers can upload photos and videos documenting the children’s learning moments in class. Parents can also communicate directly with our teachers through the 2-way messaging function.

Your child's learning & development

  • Do you offer enrichment programmes?

    button-down

    At PCF Sparkletots, enrichment programmes are done very differently. We layer it on top of our existing curriculum to make them available to all children enrolled in our centres. We also work with community partners like SportSG and the National Arts Council to offer physical development and art education programmes for our children.

Secured By miniOrange